At Advancemade Wear Sdn. Bhd., we want our customers to receive their orders in good condition and as described on our website. This Return, Refund and Exchange Policy explains when a return, refund or exchange may be accepted.

Definitions

For the purposes of this Return, Refund and Exchange Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Advancemade Wear Sdn. Bhd. (202601013679 (1675777-H)).
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to Advancemade Wear, accessible from theadvnc-made.com.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. No Return, Refund or Exchange

All Goods sold by Us are not exchangeable and non-refundable, except in the circumstances specifically stated in this Policy.

A return, refund or exchange may be considered only where one of the following situations applies:

We sent the wrong item;
The item received does not match the specifications, description, features or information advertised on our Website;
The item received is spoiled, damaged or defective upon delivery; or
The delivery exceeds the delivery timeline stated in our Shipping Policy.

2. Wrong Item Received

If You receive an item that is different from the item You ordered, please contact Us within 24 hours of receiving the item.

You will be required to provide the relevant evidence requested under this Policy so that We can verify the issue.

If the wrong item is confirmed, We may arrange an appropriate exchange, replacement or refund.

3. Item Does Not Match the Website

If the Goods received materially do not match the specifications, description, features or information advertised on our Website, You may contact Us within 24 hours of receiving the item.

We may request photographs, videos, Order details or other supporting information to verify the issue.

If the issue is confirmed, We will determine the appropriate solution, which may include an exchange, replacement or refund.

4. Damaged, Spoiled or Defective Items

If Your Goods arrive damaged, spoiled or defective, please contact Us within 24 hours of receiving the item.

To assist Us in verifying the condition of the Goods, You must provide the required evidence listed below.

Where the damage or defect is confirmed, We may provide an appropriate exchange, replacement or refund.

5. Delivery Delay

If Your Order exceeds the delivery timeline stated in our Shipping Policy, You may contact Us regarding the delayed Order.

We will review the Order and delivery status and determine the appropriate solution in accordance with the circumstances and applicable policy.

6. Required Evidence

For any return or refund request, You are required to provide the following evidence where applicable:

Unboxing Video

A clear and continuous unboxing video showing:

The parcel before opening;
The shipping label;
The original packaging; and
The item received.

The video should clearly show the condition of the parcel and its contents.

First-Use Video

Where applicable, You may also be required to provide a clear video showing the first use of the item.

Additional Evidence

We may also request:

Clear photographs;
Order number and Order details;
Product information;
Delivery information; or
Other relevant supporting documents.

All evidence must be clear enough for Us to reasonably assess the claim.

7. 24-Hour Claim Period

All return, refund and exchange requests must be submitted within 24 hours of receiving the item.

Please contact Us at:

advance.made@outlook.com

Any request submitted after the 24-hour period will not be accepted, unless otherwise required by applicable law.

Requests submitted without the required evidence may also be rejected.

8. Condition of Returned Items

Where a return or exchange is approved, the item must generally be returned in its original condition.

Unless otherwise agreed, the item should be:

Unworn;
Unwashed;
Unused;
Undamaged; and
With original tags and packaging where applicable.

We reserve the right to reject a return where the item has been used, washed, altered, damaged or otherwise changed after delivery, except where the issue concerns a confirmed manufacturing defect.

9. Refund Processing

If a refund is approved, We will process the refund through the original payment method where reasonably possible.

The time required for the refund to appear in Your account may depend on the relevant payment provider or financial institution.

The final refund amount and method will depend on the circumstances of the approved claim.

10. Exchange or Replacement

Where an exchange or replacement is approved, We will arrange the appropriate replacement subject to product availability.

If the same item is unavailable, We may provide another appropriate solution, such as a refund or alternative product, where applicable.

11. Non-Eligible Requests

The following requests will generally not be accepted:

Change of mind;
Incorrect size selected by the customer;
Items that have been worn or washed;
Items damaged after delivery due to customer use;
Requests submitted after 24 hours;
Requests without the required evidence; or
Requests that do not fall within the circumstances covered by this Policy.

This is subject to any rights or protections that cannot legally be excluded under applicable Malaysian law.

12. Contact Us

For all return, refund and exchange enquiries, please contact:

Advancemade Wear Sdn. Bhd.
Company Registration No.: 202601013679 (1675777-H)

Address:
1-1-3 BL Business Centre,
Solok Thean Teik, Bandar Baru Air Itam,
11500 Ayer Itam, Pulau Pinang, Malaysia

Phone: +601158741426
Email: advance.made@outlook.com

Company Information